A trio of remarkable outcomes resulted from this.
- Extremely satisfied patients with excellent outcomes and reduced total costs (40% below the expected cost).
- Extremely satisfied workers. Buurtzorg was the Employer of the Year in 2011 and 2012 in the Netherlands.
- Explosive growth, from the first team of 4 nurses in 2006 to 8,000 in 2014. Buurtzorg now provides 80% of the community nursing services in the Netherlands. This has occurred with almost no corporate overhead (a central staff of 45 and 15 team coaches).
The shared services include
- An electronic health record
- A social network
- A team dashboard
There are references to some outsourced services, such as payroll and legal. I'd like to know more.
Here are links about Buurtzorg.
Buurztorg USA: http://buurtzorgusa.org/about.html
The Queen's Nursing Institute (2014 blogs):
Australian Aging Agenda (2014): http://www.australianageingagenda.com.au/2014/07/30/dutch-model-offers-alternative-approach-home-care/
KPMG Case Study (2010): http://www.kpmg.com/global/en/issuesandinsights/articlespublications/value-walks/pages/netherlands.aspx
I came across Buurtzorg in a book on a new organizational paradigm (Reinventing Organizations by Frederic Laloux). A great book that needs its own entry... something for another day.